Services

SAS 70

Razorsight Support and Training Services

Customer Support and Training Services Including Technical Support and Troubleshooting – All with a Dedicated Customer Service Representative

Razorsight Support Services
Razorsight is committed to customer satisfaction and success, making customer support an utmost priority. Razorsight's personalized Support Services include technical support and troubleshooting services provided by dedicated customer service representatives and are backed by robust issue management systems and processes. Each customer has a dedicated email box and when a trouble-ticket is generated, it receives the complete "issue ticket" tracking system capability. Razorsight manages all issues from initial logging to resolution, and also allows executive access for customers.

• Dedicated Customer Support Representatives
• Multi-Channel Troubleshooting (phone, email, and web)
• Secure Access to Razorsight Support Portal
• Well-defined Escalation Process
• Knowledge Base Access
• Ongoing Project Status Conference Calls
• Regular Remote and On-Site Review Meetings
• Prioritized Bug Requests
• Participation in Beta Programs
• Prioritized Product Enhancement Requests
• Environment Replication
• Weekly Status Reports
• Critical Tech Support and Issue Notifications
• New Software Releases and Updates

Razorsight Education and Training Services

Razorsight Education and Training Services help customers get the best business results from their investment in Razorsight solutions. Razorsight Training Services ensure that our customers and partners get the highest ROI from Razorsight solution deployment, and include:

• Onsite Training Workshops
• Razorsight University Webinars; an ongoing series of educational and best-practice webinars that help clients make optimal use of Razorsight solutions
• Web-based Learning Classes (e-Learning)
• Comprehensive Training Needs Analysis
• Customized Training Developed with Customers to Suit their Specific Needs
• Access to Razorsight's Online Knowledgebase
• Events and Forums for Interacting with other Razorsight Customers

Razorsight Education and Training Services are offered to customers and partners at no extra cost.